Frequently Asked Questions

Depends on the weight and destination. The more it weighs, combined with the distance travelled will determine the shipping costs. We always cross reference 3 different shipping companies to find you the best rates.

Credit card, wire transfer, cash, money order or if you have terms that were provided on the account, you may use account terms.

Depends on where they are located; Alberta AB=1-2 days, Saskatchewan SK=2-3 days, Manitoba MB=3=4 days, Ontario ON=4-5 days, and any further east is 5-7 days. This may be delayed if they are outside of a terminal city.

Very! No personal information is stored here.

We process the order and then we call or email to confirm the order. Once the order has been confirmed, it will be sent to our warehouse for processing and shipping.

Yes. It will be your choice, emailed or mailed to you after the order has shipped.

No.

Yes.

Yes, please contact your rep to know the products that are restricted to you, the only restrictions are on products containing tobacco.

Please visit our online form page to submit your request for opening an account with us. Give us a call @ 1-866-420-4372 or email sales@hbicanada.com or admin@hbicanada.com for an Information sheet and find out what we will need for opening a wholesale account.

First time orders must be a minimum purchase of $250 then it goes down to $100 after that.

Online version is available here: Click here to view, for printed copy, please give us a call @ 1-866-420-4372 or email sales@hbicanada.com or admin@hbicanada.com and we will be glad to email out a catalogue, if you have a wholesale account with us.

You have 6 months to return damaged or unused products. Please contact your rep to find out if the products you are looking to return are authorized to obtain an RMA number.

You can request tracking information from your rep. If you have requested this information, we will email it over as soon as it’s available.

Please contact your rep to find out about any possible case discounts.