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Frequently Asked Questions

Frequently Asked Questions

What are the delivery charges for orders from the Online Shop?

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Depends on the weight and destination. The more it weighs, combined with the distance travelled will determine the shipping costs. We always cross reference 3 different shipping companies to find you the best rates.


Which payment methods are accepted in the Online Shop?

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Credit card, wire transfer, cash, money order or if you have terms that were provided on the account, you may use account terms.


How long will delivery take?

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Depends on where they are located; Alberta AB=1-2 days, Saskatchewan SK=2-3 days, Manitoba MB=3=4 days, Ontario ON=4-5 days, and any further east is 5-7 days. This may be delayed if they are outside of a terminal city.


How secure is shopping in the Online Shop? Is my data protected?

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Very! No personal information is stored here.


What exactly happens after ordering?

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We process the order and then we call or email to confirm the order. Once the order has been confirmed, it will be sent to our warehouse for processing and shipping.


Do I receive an invoice for my order?

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Yes. It will be your choice, emailed or mailed to you after the order has shipped.


Can I order custom products?

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No.


Can the images of the site be used for personal use?

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Yes.


Are there products I can't order?

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Yes, please contact your rep to know the products that are restricted to you, the only restrictions are on products containing tobacco.


How do I set up an account?

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Please visit our online form page to submit your request for opening an account with us. Give us a call @ 1-866-420-4372 or email sales@hbicanada.com or admin@hbicanada.com for an Information sheet and find out what we will need for opening a wholesale account.


Is there a minimum order?

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First time orders must be a minimum purchase of $250 then it goes down to $100 after that.


How do I obtain a catalogue?

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Online version is available here: Click here to view, for printed copy, please give us a call @ 1-866-420-4372 or email sales@hbicanada.com or admin@hbicanada.com and we will be glad to email out a catalogue, if you have a wholesale account with us.


What is your return policy?

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You have 6 months to return damaged or unused products. Please contact your rep to find out if the products you are looking to return are authorized to obtain an RMA number.


Can I track my shipment?

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You can request tracking information from your rep. If you have requested this information, we will email it over as soon as it’s available.


Case quantities?

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Please contact your rep to find out about any possible case discounts.