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Terms & Conditions

Welcome to HBI Canada. We’re so glad that you decided to shop with us. Please make yourself at home, enjoy your stay and remember to follow our house rules. To view FAQ: Click here


LEGAL STUFF


Smoking Returns Policy

WE CANNOT ACCEPT RETURNS OF USED ITEMS, PARTIAL BOXES OF MERCHANDISE, CLOSEOUT ITEMS OR ITEMS MORE THEN 3 MONTHS OLD.

THESE POLICIES ARE TO PROTECT YOUR INTERESTS AS WELL AS OURS!!!.


HBI is #1 in customer service but we must maintain reasonable standards for returned items, as dictated to us by the manufacturers.


As part of our reasonable terms and conditions of doing business together, you agree to notify HBI verbally or in writing about any shipment shortages or invoice overcharges (incorrect prices, incorrect items, etc.) within 2 business days of receipt of the merchandise.


After this time if HBI is notified of any shortage or overcharge it will be at the sole discretion of HBI to accept or deny any claim. We now use a triple check shipping system by which all goods are independently verified 3 times. We do this to protect our customers and to ensure that all orders are as perfect as possible.


*100% ACCURACY IS OUR GOAL*