Notice

Notice:

RAW® Phoenix and RAW® Extendo Lighters

Dear Valued Customers:

The RAW® Phoenix and RAW® Extendo Lighters are products imported by HBI Canada. They have undergone rigorous testing to ensure compliance with Canadian safety standards, making them suitable for consumer use in Canada.

Safety Compliance

1. Certified Testing:
   • A certified Canadian laboratory has tested both lighter models.
   • They meet the required Canadian safety standards, ensuring they are safe for consumer use.
2. MSDS Certificates:
   • Material Safety Data Sheets (MSDS) are available for these lighters.
   • MSDS documents provide detailed information about the properties of the lighters, including handling, storage, and emergency measures.

Design and Functionality

The RAW® Phoenix and RAW® Extendo Lighters are designed for ease of use, featuring ergonomic designs that facilitate a comfortable grip. They may include adjustable flame height or piezoelectric ignition for convenience and safety.

Durability

Constructed with high-quality materials, these lighters are built to withstand daily use, offering longevity and reliability.

How to Identify Canadian Certified Lighters

To ensure that you are purchasing lighters that meet Canadian safety standards and are certified, follow these guidelines:

Check the Packaging

Look for the label "Imported by HBI Canada" on the back of the display box and the lighter. This label indicates that HBI Canada imported the lighters and underwent the necessary safety testing.

Understanding the Importance of Certification

• Safety Compliance: Lighters labelled with "Imported by HBI Canada" have been tested by a certified Canadian laboratory.
• Consumer Safety: Using certified lighters helps ensure that they meet specific safety regulations, reducing the risk of accidents or malfunctions.

Recognizing Non-Certified Products

• Lighters without the "Imported by HBI Canada" label are NOT endorsed or certified by HBI Canada.
• These products may NOT have undergone the necessary Canadian safety evaluations, which could pose safety risks.

Conclusion

The RAW® Phoenix and RAW® Extendo Lighters, imported by HBI Canada, are stylish and functional and meet the required safety standards for Canadian consumers. With MSDS certificates available, users can have peace of mind regarding these products' safety and proper handling.

Always check for the "Imported by HBI Canada" label on the display box and lighter to ensure you purchase safe and certified lighters in Canada. This simple step can help you avoid unendorsed products and ensure your safety. If you have any questions or concerns about a specific product, it is best to consult HBI Canada directly.

Sincerely,

HBI CANADA

Notice of Unauthorized Dealer:

Travelling Salesperson / “Jobber”

Dear Valued Customers:

This letter is to inform you that any traveling salespersons / “jobbers” representing any of our brands, namely, ELEMENTS™, JUICY™,and RAW© are NOT authorized dealers..

We strongly recommend that you purchase ELEMENTS™, JUICY™ and RAW© branded products from our authorized distribution partners.

HBI makes no representation as to the authenticity, quality, or safety of the products being offered for sale by these jobbers nor whether these products comply with Canadian federal ‎and provincial labeling, packaging, and other laws. HBI has no control over the handling, storage, or sourcing of these products and as such, offers no warranties or guarantees, express or otherwise, with respect to these products.

Our company will take all appropriate steps in order to preserve its reputation for providing customers with high-value smoking-related products and to enhance its brands and its competitiveness in the marketplace, including by addressing the sale of products through unauthorized dealers.

It is fully your responsibility as a customer to ensure that the reseller you purchase from is an authorized dealer. To locate an authorized dealer for our company’s products, , including ELEMENTS™, JUICY™,and RAW© branded products, please contact us via our website: www.hbicanada.com

If you have purchased our brands from a traveling salesperson / “jobber”, please get in touch with Demetra @ demi@hbica.com

Sincerely,

HBI CANADA

HBI Canada commences litigation to enjoin Smoke Arsenal from distributing unauthorized products

Dear Valued Customers:

On October 4, 2023, HBI Canada launched a lawsuit in the Federal Court of Canada for intellectual property infringement against Smoke Arsenal Inc. (“Smoke Arsenal”). In the court proceeding, HBI Canada alleges that Smoke Arsenal distributed a variety of products without authorization in violation of HBI Canada’s trade-mark and/or copyright interests in respect of a range of products including RAW, JUICY JAYS, SKUNK, KINGPIN, HAMMERCRAFT, ELEMENTS, CYCLONES, BUDDIES and DLX.

A copy of the Statement of Claim is available here: Click here.

Our company has worked for over two decades to develop a strong intellectual property portfolio and be a leader in its sector in Canada. We will not tolerate infringement of our rights. HBI Canada will take all appropriate steps in order to preserve its reputation for providing customers with high value smoking-related products and to enhance its brands and its competitiveness in the marketplace.

Smoke Arsenal is not an authorized dealer in Canada of any HBI Canada products. To locate an authorized dealer for our company’s products, including RAW branded products, please visit our website Authorized Distributors – HBI Canada.

Sincerely,

HBI CANADA

Notice of Unauthorized Dealer: Smoke Arsenal Inc. of Ontario & Maple Craft of Alberta

Dear Valued Customers:

This letter is to inform you that Smoke Arsenal Inc. of Ontario and Maple Craft of Alberta are not an authorized dealer of RAW branded products. We strongly recommend that you purchase RAW branded products from our authorized distribution partners.
HBI does not directly sell its RAW branded products to this entity and has not authorized any of its resellers, distributors or retailers to sell to this entity. These products may be defective, damaged, counterfeit products, stolen goods, or products obtained through secondary “grey” market channels. “Grey marketing” is the diversion of goods, originally intended for sale only in certain countries, to other countries where they were not intended to be sold. In addition, these products may contravene Canadian Federal and provincial labelling and packaging laws.
HBI makes no representation as to the authenticity, quality, or safety of the products being offered for sale by Smoke Arsenal Inc. HBI has no control over the handling, storage or sourcing of these products and as such offers no warranties or guarantees, express or otherwise, as to the authenticity, quality or safety of these products.
Our company has determined that in order to preserve its reputation for providing customers with high value smoking-related products and to enhance its brands and its competitiveness in the marketplace, our company must exercise a greater degree of control over the sale of products through unauthorized dealers.
It is fully your responsibility as a customer to ensure that the reseller you purchase from is an authorized dealer. To locate an authorized dealer for our company’s products, including RAW branded products, please contact us via our website

Sincerely,

HBI CANADA

Notice of Unauthorized Dealer: Quecan Distribution Inc. of Quebec

Dear Valued Customers:

This letter is to inform you that Quecan Distribution Inc. of Quebec is not an authorized dealer of RAW branded products. We strongly recommend that you purchase RAW branded products from our authorized distribution partners.
HBI does not directly sell its RAW branded products to this entity and has not authorized any of its resellers, distributors or retailers to sell to this entity. These products may be defective, damaged, counterfeit products, stolen goods, or products obtained through secondary “grey” market channels. “Grey marketing” is the diversion of goods, originally intended for sale only in certain countries, to other countries where they were not intended to be sold. In addition, these products may contravene Canadian Federal and provincial labelling and packaging laws.
HBI makes no representation as to the authenticity, quality, or safety of the products being offered for sale by Smoke Arsenal Inc. HBI has no control over the handling, storage or sourcing of these products and as such offers no warranties or guarantees, express or otherwise, as to the authenticity, quality or safety of these products.
Our company has determined that in order to preserve its reputation for providing customers with high value smoking-related products and to enhance its brands and its competitiveness in the marketplace, our company must exercise a greater degree of control over the sale of products through unauthorized dealers.
It is fully your responsibility as a customer to ensure that the reseller you purchase from is an authorized dealer. To locate an authorized dealer for our company’s products, including RAW branded products, please contact us via our website

Sincerely,

HBI CANADA

Notice of Unauthorized Dealer: VanPak Ltd. of Ontario

Dear Valued Customers:

This letter is to inform you that VanPak Ltd. of Ontario is not an authorized dealer of RAW branded products. We strongly recommend that you purchase RAW branded products from our authorized distribution partners.
HBI does not directly sell its RAW branded products to this entity and has not authorized any of its resellers, distributors or retailers to sell to this entity. These products may be defective, damaged, counterfeit products, stolen goods, or products obtained through secondary “grey” market channels. “Grey marketing” is the diversion of goods, originally intended for sale only in certain countries, to other countries where they were not intended to be sold. In addition, these products may contravene Canadian Federal and provincial labelling and packaging laws.
HBI makes no representation as to the authenticity, quality, or safety of the products being offered for sale by Smoke Arsenal Inc. HBI has no control over the handling, storage or sourcing of these products and as such offers no warranties or guarantees, express or otherwise, as to the authenticity, quality or safety of these products.
Our company has determined that in order to preserve its reputation for providing customers with high value smoking-related products and to enhance its brands and its competitiveness in the marketplace, our company must exercise a greater degree of control over the sale of products through unauthorized dealers.
It is fully your responsibility as a customer to ensure that the reseller you purchase from is an authorized dealer. To locate an authorized dealer for our company’s products, including RAW branded products, please contact us via our website

Sincerely,

HBI CANADA

Notice of Unauthorized Dealer: GEO Gift Emporium of Ontario

Dear Valued Customers:

This letter is to inform you that GEO Gift Emporium of Ontario is not an authorized dealer of RAW branded products. We strongly recommend that you purchase RAW branded products from our authorized distribution partners.
HBI does not directly sell its RAW branded products to this entity and has not authorized any of its resellers, distributors or retailers to sell to this entity. These products may be defective, damaged, counterfeit products, stolen goods, or products obtained through secondary “grey” market channels. “Grey marketing” is the diversion of goods, originally intended for sale only in certain countries, to other countries where they were not intended to be sold. In addition, these products may contravene Canadian Federal and provincial labelling and packaging laws.
HBI makes no representation as to the authenticity, quality, or safety of the products being offered for sale by GEO Gift Emporium. HBI has no control over the handling, storage or sourcing of these products and as such offers no warranties or guarantees, express or otherwise, as to the authenticity, quality or safety of these products.
Our company has determined that in order to preserve its reputation for providing customers with high value smoking-related products and to enhance its brands and its competitiveness in the marketplace, our company must exercise a greater degree of control over the sale of products through unauthorized dealers.
It is fully your responsibility as a customer to ensure that the reseller you purchase from is an authorized dealer. To locate an authorized dealer for our company’s products, including RAW branded products, please contact us via our website

Sincerely,

HBI CANADA

Notice of Unauthorized Dealer: Real Bargain Ltd aka JMS Sales Inc

Dear Valued Customers:

This letter is to inform you that GEO Gift Emporium of Ontario is not an authorized dealer of RAW branded products. We strongly recommend that you purchase RAW branded products from our authorized distribution partners.
HBI does not directly sell its RAW branded products to this entity and has not authorized any of its resellers, distributors or retailers to sell to this entity. These products may be defective, damaged, counterfeit products, stolen goods, or products obtained through secondary “grey” market channels. “Grey marketing” is the diversion of goods, originally intended for sale only in certain countries, to other countries where they were not intended to be sold. In addition, these products may contravene Canadian Federal and provincial labelling and packaging laws.
HBI makes no representation as to the authenticity, quality, or safety of the products being offered for sale by Real Bargain Ltd aka JMS Sales Inc. HBI has no control over the handling, storage or sourcing of these products and as such offers no warranties or guarantees, express or otherwise, as to the authenticity, quality or safety of these products.
Our company has determined that in order to preserve its reputation for providing customers with high value smoking-related products and to enhance its brands and its competitiveness in the marketplace, our company must exercise a greater degree of control over the sale of products through unauthorized dealers.
It is fully your responsibility as a customer to ensure that the reseller you purchase from is an authorized dealer. To locate an authorized dealer for our company’s products, including RAW branded products, please contact us via our website

Sincerely,

HBI CANADA

Notice of Unauthorized Dealer: SANA Distributors of Ontario

Dear Valued Customers:

This letter is to inform you that SANA Distributors of Ontario is not an authorized dealer of RAW branded products. We strongly recommend that you purchase RAW branded products from our authorized distribution partners.
HBI does not directly sell its RAW branded products to this entity and has not authorized any of its resellers, distributors or retailers to sell to this entity. These products may be defective, damaged, counterfeit products, stolen goods, or products obtained through secondary “grey” market channels. “Grey marketing” is the diversion of goods, originally intended for sale only in certain countries, to other countries where they were not intended to be sold. In addition, these products may contravene Canadian Federal and provincial labelling and packaging laws.
HBI makes no representation as to the authenticity, quality, or safety of the products being offered for sale by SANA Distributors. HBI has no control over the handling, storage or sourcing of these products and as such offers no warranties or guarantees, express or otherwise, as to the authenticity, quality or safety of these products.
Our company has determined that in order to preserve its reputation for providing customers with high value smoking-related products and to enhance its brands and its competitiveness in the marketplace, our company must exercise a greater degree of control over the sale of products through unauthorized dealers.
It is fully your responsibility as a customer to ensure that the reseller you purchase from is an authorized dealer. To locate an authorized dealer for our company’s products, including RAW branded products, please contact us via our website

Sincerely,

HBI CANADA